WORK

A portfolio of work
Centered on people, co-created by people.

Much of my work is under NDA. If you would like to view detailed case studies, please inquire and I will share additional information.

Let’s design better systems.

Together,

for each other.

Connect



Design for the most vulnerable populations
result in better outcomes for everyone.




WORK

A portfolio
Centered on people, co-created by people.

Much of my work is under NDA. Below are samples to get you started.

If you would like toview more of my work in Detailed Case Studies with visual assets and more, please connect with me!

INDEED

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SCALING A CONTINUOUS DISCOVERY PRACTICE ACROSS A 15K+ ORGANIZATION


Sarah Gagné

HUMAN-CENTERED DESIGN x SERVICE STRATEGY

Work

Approach

About

Connect

INDEED


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SCALING A CONTINUOUS DISCOVERY PRACTICE ACROSS 15K+ EMPLOYEES


How I used service design methods to dig deep into the needs of a large organization and its myriad actors, then co-create and deploy durable frameworks for rapid insights extraction, analysis, and activation—leading to insights repository implementation and a pivot to rapid evidence-supported experimentation with insights at your fingertips.


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FOUNDATION MEDICINE


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LEADING A GLOBAL SERVICE DESIGN TRANSFORMATION


How I led service strategy and execution to streamline and elevate the experience design and operations for 20+ teams, patients, clinicians, and biopharmaceutical organizations to evolve cancer care and precision oncology insights—leading to faster test turnarounds, patient-friendly reports, and streamlined data insight delivery.


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