APPROACH

My approach is
human by design.
People first. Systems that last.

I bring together empathy, systems thinking, and strategic rigor to create meaningful outcomes for people, teams, and organizations.




My work is to help the process take shape—
and to care for the people inside it along the way.


Sarah Gagné

HUMAN-CENTERED DESIGN x SERVICE STRATEGY

Work

Approach

About

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Let’s design better systems.

Together,

for each other.

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START WITH LIVED EXPERIENCE



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I stay close to real people and relentlessly keep organizations focused on their lived experience and fundamental needs.


I root my work in a grounded, ethnographic approach to

acquaint and contextualize all subsequent discovery and action.


DESIGN ETHICALLY AND WITH ACCOUNTABILITY


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Service design isn't neutral. I prioritize autonomy, dignity, and accessibility

across all humans and groups. I abide

by the philosophy of designing "with,

not for."


We have a responsibility as designers

to account for bias, power imbalances,

social barriers, cultural dynamics, and macroeconomic barriers and constraints, both historically and in the current day.

DESIGN THE SYSTEM, NOT JUST THE SURFACE


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Every decision has ripple effects, requiring deep, lateral work to ensure a friction-free continuity of experience. Our work requires unshakable focus on the interconnectedness of experience and the role we play in navigating it.

PAIR EMPATHY WITH RIGOR



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Care without structure doesn't scale; structure without care doesn't work. I bring both with my people-first

approach:


  • Clear problem framing, assumption mapping, and prioritization

  • Measurable hypotheses tied to outcomes

  • Decision frameworks aligning orgs to operate from insight -> decision -> impact

BUILD THE CONDITIONS FOR

GREAT TEAMS


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I treat team health as a co-created and iteratively designed experience to

support and power all.



OPTIMIZE FOR COMPOUNDING OUTCOMES


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Healthy systems create momentum:


Healthy teams -> better systems

Better systems -> better experiences

Better experiences -> support stronger, more sustainable businesses